COVID-19: Information for HGH Patients and FamiliesRead more ›
HomeInformation on COVID-19 (Novel Coronavirus 2019-nCoV)
Information on COVID-19 (Novel Coronavirus 2019-nCoV)
Information on COVID-19 (Novel Coronavirus 2019-nCoV)
COVID-19: What to expect when arriving at HGH?
Due to the pandemic, we have made several changes to our regular processes. Please review the following information to help you prepare for your visit to HGH. We are here to provide expert and compassionate care to keep everyone safe.
The following preventive measures will apply until further notice:
We verbally screen everyone entering the hospital at the Main Entrance and the Emergency Entrance.
Please wear a mask in the hospital. Bring your own, otherwise, we will provide one.
Go directly to the area for your appointment and do not circulate elsewhere in the hospital.
Sit in designated areas of the waiting rooms or in the care room.
Leave immediately following your appointment.
Bring your own water or snack as the cafeteria and vending machines are closed to the public.
Use your credit card tap option (contactless) for paying parking fees at the exit gate.
Since the start of the pandemic, we have been following the Ontario Ministry of Health guidelines and have modified our operations accordingly.
We had to put scheduled surgeries and procedures on hold to make sure we had enough rooms, staff and supplies to treat COVID-19 patients. Although necessary, we recognize that this situation has been difficult and frustrating for patients whose care was postponed.
In early June, we have been authorized to slowly begin to schedule surgeries and procedures again. This ramping up of activities is a coordinated regional effort of all healthcare institutions throughout the Champlain Health Region.
At HGH, work is going on in every department to increase services as safely, fairly, and quickly as possible.
Care decisions will be made on a case-by-case basis, weighing the risk of further delay of treatment.
We need to find a balance between slowly starting scheduled care and continuing to be ready to deal with the COVID-19 pandemic.
Yes. Every patient and visitor entering HGH must wear a mask.
If you are coming for an appointment in Ambulatory Care, we strongly encourage you to arrive at the hospital wearing your own mask, whether it is store-bought or homemade.
We will provide masks for Emergency, Family Birthing Center and Intensive Care patients.
We screen everyone coming into the hospital through a questionnaire. We will inform you if additional preventive measures are needed in addition to your mask.
If someone is coming with you, they should leave you at the entrance and not enter the hospital, unless you have special needs.
If you have a minor mobility problem, please arrive at least 30 minutes before your scheduled appointment. When you go through screening at the entrance, ask for a porter if you need help to travel within the hospital.
Only one parent can accompany a child under 18 years of age coming to HGH for an appointment.
Yes, it is possible. The food must be well packaged and placed in a bag labelled with the patient’s name. It must be left at a screening table at the Main Entrance during the following hours only:
Monday to Friday between 6:45 a.m. and 7 p.m.
Saturdays between 6:45 a.m. and 2 p.m.
Deliveries to patients’ rooms are made according to porters’ fixed schedule and may take a few hours.
Restaurant food orders
Ordering food from a restaurant is strongly discouraged, however, if you must order, food must be prepaid.
The food must be labelled with the patient’s name and delivered at the Main Entrance during opening hours only.
Deliveries to patients’ rooms are made according to porters’ fixed schedule and may take a few hours.
We understand this is a difficult change, but this important precaution is to ensure the safety of everyone.
Yes, we strongly encourage families to stay in touch with their loved ones during their hospital stay. All patient rooms are equipped with a telephone.
To call a patient, dial 613-632-1111, then 0, and ask for the room number.
You may also communicate with patients through their cellphones and keep in touch with social media such as FaceTime. Free Wi-Fi is available throughout the hospital.
Use the tap feature on your credit card for contactless payment to reduce the risk of spreading the virus. Tap is only available at the exit gate pay station.
If you do not have a tap credit card, you can pay with debit or cash at the indoor pay station.
All patients requiring hospitalization at HGH due to COVID-19 will receive all needed care and will be isolated to prevent the spread of the virus. This measure will allow us to safely care for and protect other patients.
Public health officials and governments publish regular updates on the number of cases as well as guidelines and preventive measures to follow. To stay informed, please visit the following websites:
