What to bring

• Valid Ontario Health Card
• List of all your medications, including prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines

When you arrive

• Please use the new Main Entrance and register at one of the self-serve kiosks at least 30 minutes before your scheduled appointment. Clerks are available to help with the registration process.
• Upon registering, take a “puck”. It will buzz and light up when your turn comes up and indicate in which room to report.
• Use the Ambulatory Clinics door to go to the telemedicine room.
• Room numbers and other public interest messages are presented on the TV screens.

The telemedicine appointment

• A nurse accompanies you and explains the process.
• When needed, the nurse does a health assessment (weight, blood pressure, etc.) before the consultation and sends the information to your specialist.
• During the consultation, you communicate with your specialist via a monitor. You can see and hear each other. You have enough time to ask questions, and if needed, the nurse will help you understand the physician’s questions and advice.
• If an examination is required, the nurse handles the medical instruments. For example, the physician may listen to your heartbeat with a special stethoscope. Exam results are transmitted immediately to the physician.
• The nurse will leave the room if your condition does not require an examination and you prefer to have a private consultation with your specialist. A family member or a loved one may accompany you during the visit.
• Due to the technology in use, telemedicine consultations are usually right on time.

Follow-ups

• After the consultation, the specialist sends the results to your family doctor.

The team

• Registered nurse
• Registered practical nurse

Business hours

Monday to Friday, 8:00 a.m to 4:00 p.m.

Telephone

Toll-free: 1-800-790-8870, extension 52401

Address

HGH – Main Campus
1111 Ghislain Street
Hawkesbury, ON K6A 3G5

To view a hospital plan, visit Contact Us.

Resources and Links

• For more information on telemedicine or the Ontario Telemedicine Network, visit OTN.
• To find a dermatologist in the province of Québec, visit Association des Dermatologistes du Québec (in French).

Referring a patient for a telemedicine consultation at HGH

To refer a patient, download the Consultation Request Form, fill it out and fax it to 613-636-6201.

Addictions

• Methadone/suboxone treatment by telemedicine with Recovery Cornwall. Link to Information for referring professionals.

Cardiac Telehealth

• Information on home monitoring for heart failure management and referral form for the University of Ottawa Heart Institute Cardiac Telehealth (PDF)

Dermatology

• Wait time for an appointment is less than one week! CLI-10-3018 v2 Dermatology Consultation Request (PDF)

Hematology

• Fax a request at 613-907-8023. Attention: Dr. Linda Lacroix, Hematologist, Montfort Hospital. Ask for a consultation by telemedicine.

Hepatitis C

• TOH Telemedicine Reference Protocol (PDF)

Nephrology

• Fax your referral form at 613-738-8384 and specify by telemedicine.
• Include the patient’s latest blood test results.

Thrombosis

• Regional Thrombosis Program Telemedicine Protocol (PDF)
• Deep Vein Thrombosis (DVT) Referral Form (PDF)
• CLN-126 Pulmonary Embolism (PE) Referral Form (PDF)
• Thrombosis TOH Patient Information Package (PDF)

Urology

TOH Urology Surgery Telemedicine Clinic Protocol (PDF)

The Hawkesbury and District General Hospital (HGH) provides more than 40 specialized medical clinics for residents of Prescott-Russell and surrounding region. For a list of clinics, departments and services, visit Refer a patient.